Support
A little help.
Learn the workflow in the documentation, work through a problem, or get in touch with us.
Getting started
Import music, check your preparation, and launch your first sections.
Keyboard shortcuts
Find the right keys for Library, the track editor, and Perform.
MIDI controllers
Map your controller with MIDI Learn or use the APC40 MK1 preset.
Audio and headphones
Choose outputs, set up private cueing, and check your levels.
Library and import
Supported files, playlists, missing tracks, and library backups.
Account and license
For purchases, receipts, and your license, start with your account. Use the email address associated with your purchase.
If you cannot access your account or need help with a purchase, email us with the purchase email and a description of the problem. Never include passwords or sign-in codes.
See Download for release availability and system requirements.
Talk to us
Testers and customers: open a ticket in your account, with screenshots, recordings or logs attached. We answer there and by email. Everyone else, or if you can’t sign in: email [email protected]. Tell us what you were trying to do, what happened, and what you expected.
For a technical problem, include:
- Your Grit version or build, and your operating system and its version.
- Your computer, audio interface, selected output pairs, and MIDI controller, if relevant.
- The exact error message and the shortest steps that reproduce it.
- A screenshot or short recording if it makes the issue easier to explain.
For timing or audio problems, also include the track BPM, session BPM, launch quantization, and whether you hear the problem through Master, headphones, or both. The troubleshooting guide has checks you can try first.